Refund Policy

Updated on March 14, 2025

Preamble

This Refund Policy (Policy) pertains to the use of the SwytchAI platform and Swytch browser extension, proprietary Software-as-a-Service (SaaS) products. By subscribing to our services, the subscriber (You) agrees to the terms set forth herein.

Assurance

SwytchAI is committed to providing a premium service that enhances your AI workflow experience. Recognizing the trust vested in our platform, this Policy has been formulated to provide clarity on our refund process, should our service not meet your expectations.

Refund Provisions

Subject to the terms and conditions set forth in this Policy, SwytchAI extends a 14-day money-back guarantee for our Pro and Team subscription plans. If, within this period, you are not satisfied with our service, you may be eligible for a full refund of your subscription fee.

Eligibility Criteria

  • Initial Subscription: The refund is applicable only for initial subscriptions and does not apply to renewals or subsequent subscriptions.
  • Notification Period: Refund requests must be initiated and received within 14 days from the initial subscription date.
  • Usage Limitations: Accounts that have exceeded 50 AI model continuations during the trial period may not be eligible for a full refund.
  • Documentation: Subscribers may be required to provide feedback on why the service did not meet their expectations to help us improve.
  • Refund Mode: Refunds will be processed to the original payment method used during the initial subscription.
  • Processing Time: Upon successful validation of the claim, the refund initiation will be immediate. However, the reflection of the refund in your financial account may vary based on banking procedures and can take up to 5-10 business days.

Special Circumstances

We understand that technical issues may arise. If you experience significant technical problems that prevent you from using our service effectively, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund outside the standard 14-day window. Such cases will be evaluated individually.

Non-Refundable Circumstances

The following circumstances are generally not eligible for refunds:

  • Requests made after the 14-day money-back guarantee period
  • Issues with third-party AI platforms (ChatGPT, Claude, v0) that are beyond our control
  • Subscription cancellations after the refund period has expired
  • Accounts that have violated our Terms of Service

Refund Initiation Process

To initiate a refund:

  1. Communication: Subscribers must formally communicate their intent by reaching out to our designated customer support team via email at [email protected] or through our contact form.
  2. Submission of Information: Please include your account email, subscription date, and reason for requesting a refund.
  3. Adherence to Guidelines: The subscriber must comply with any additional steps or requirements as directed by the support team.

Pro-rated Refunds

For subscriptions beyond the 14-day money-back guarantee period, we generally do not offer refunds. However, in exceptional circumstances, we may consider pro-rated refunds for the unused portion of your subscription. These cases are evaluated on an individual basis.

Feedback and Continuous Improvement

SwytchAI appreciates and values feedback from its subscribers. Such feedback, including concerns or recommendations regarding this Policy, is vital for our continuous improvement and alignment with subscriber expectations.

Contact

For any clarifications, concerns, or to initiate a refund as per this Policy, subscribers are advised to contact our support team through the official communication channels listed on the SwytchAI platform or by emailing [email protected].

Disclaimer

This Refund Policy is subject to change without prior notice. It is recommended that subscribers periodically review this Policy for updates. By continuing the use of SwytchAI services, subscribers agree to be bound by the revised terms.